David D. Walker

U. of British Columbia, Canada

Presentation(s):

• 18903: Proactive Perspectives on the Service Frontlines: From Managing Mistreatment to Enhancing Civility

  Tuesday, July 29, 2025
  13:45 - 15:15 CEST (GMT+2)

• 18903 Presentation 1: Customer Mistreatment in Service and Healthcare Encounters: A Bibliometric Review

  Tuesday, July 29, 2025
  13:45 - 15:15 CEST (GMT+2)

• 19206: From Micro to Macro: Diverse Stakeholder Responses to AI in Workplaces

  Tuesday, July 29, 2025
  15:30 - 17:00 CEST (GMT+2)

• 19206 Presentation 4: AI Monitoring on the Frontlines: A Longitudinal Study on the Mediating Role of Managers

  Tuesday, July 29, 2025
  15:30 - 17:00 CEST (GMT+2)