Wenrui Cao

School of Economics and Management, Beijing Jiaotong U., China, China

Presentation(s):

• 22538: The Dual Impact of Talking About Customer Mistreatment on Proactive Customer Service Performance (session 25452)

  Sunday, July 27, 2025
  12:00 - 13:30 CEST (GMT+2)

• 21558: To Ruminate or to Communicate? The Dual Role of Emotion Regulation Under Customer Incivility (session 26444)

  Tuesday, July 29, 2025
  13:45 - 15:15 CEST (GMT+2)