YoungHo Song

University of Windsor, Canada

Presentation(s):

• 14861: The Ripple Effects of Customer Mistreatment: Spillover, Sabotage, and Moderating Roles of PCM & LMX

  Saturday, July 26, 2025
  10:00 - 11:00 CEST (GMT+2)

• 12402: Counterfactual Thinking — An Agentic and Functional Cognitive Response Toward Customer Mistreatment (session 25452)

  Sunday, July 27, 2025
  12:00 - 13:30 CEST (GMT+2)