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2025 AOM Annual Meeting

Session: 18903: Proactive Perspectives on the Service Frontlines: From Managing Mistreatment to Enhancing Civility

18903 Presentation 3: Violence and Negative Behavior as Distinct Emotional Labor Demands: Implications for HRM in Service

Tuesday, July 29, 2025

13:45 - 15:15 CEST (GMT+2)

Location: Bella Center: Hall B- B4-m3

Session Type: Symposium (presenter)
Shareable link: https://cdmcd.co/ZK8a6Z

Author(s)