Due to the COVID-19 pandemic and ensuing lockdown for most of the world beginning in March 2020, Work from Home (WFH) became the new normal. As we emerge from the pandemic, WFH and hybrid work continue at different levels in many organizations. Researchers have been noticing trends in the workplace that may be a residual impact from the work from home (WFH) model, including higher turnover rate, burnout, emotional mismanagement, busyness, workplace fatigue, and multitasking. As a result, it is important to examine the different organizational structures, processes, procedures, team functions, and individual roles that developed with telework and hybrid to see how they influenced leaders who now say they need more coaching, training, and mentoring to rebuild a psychologically safe workspace. We used a mixed methods approach to interview leaders of over 50 organizations in the USA and France to find which elements became part of the organizational climate, their hidden costs or benefits, and how they are shaping the future organizational culture. This PDW will review our initial findings, and work with the participants to learn what happened in other organizations, and how to help all our organizational clients move forward to create and maintain workplaces that are both healthy and productive as we put the worker front and center.
