Su Kyung Kim

U. of Manitoba, Canada

Presentation(s):

• 10076: Customer-Directed Sabotage and Its Relationships with Employee Motives and Sense of Power

  Friday, July 25, 2025
  13:00 - 14:00 CEST (GMT+2)

• 18903: Proactive Perspectives on the Service Frontlines: From Managing Mistreatment to Enhancing Civility

  Tuesday, July 29, 2025
  13:45 - 15:15 CEST (GMT+2)

• 18903 Presentation 1: Customer Mistreatment in Service and Healthcare Encounters: A Bibliometric Review

  Tuesday, July 29, 2025
  13:45 - 15:15 CEST (GMT+2)