This study explores the determinants and outcomes of job quality, emphasizing its multi-dimensional nature beyond traditional economic metrics such as wages. Using unique survey data from workers in the U.S. hospitality industry, the authors investigate six key dimensions of job quality: scheduling precarity, workplace problems, employee voice, job security, fringe benefits, and customer incivility. Findings reveal that job quality is influenced by both organizational and individual factors, including firm ownership, market segment, and worker characteristics. Moreover, the authors find that non-wage dimensions of job quality are significantly related to key worker outcomes, including job satisfaction, turnover, and union support. These results underscore the importance of adopting a holistic view of job quality.
