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2025 AOM Annual Meeting

HR

Session: 25795: The Role of Motivation, Standards, and Employee Experience in HR

16240: High-Performance Work Systems and Organisational Performance in Emerging Economies (session 25795)

Tuesday, July 29, 2025
12:00 - 13:30 CEST (GMT+2)
Location: Bella Center: Hall D- D3-m2
Session Type: Paper Session
Orientation: Research
Shareable link: https://cdmcd.co/xKA75P
Designated as a “Best Paper” by HR
view abridged “best paper” (if available)

Medium sized established domestic service firms in emerging markets provide a novel context in which to study the relationship between the perceived implementation of High-Performance Work Systems (HPWS) and organisational performance. Drawing on ability-motivation-opportunity (AMO) theory, institutional theory and the contingency perspective we investigate the direct and indirect relationships between HPWS, operational performance and organisational innovativeness via social climate. We propose mirror and substitute hypotheses concerning the contingent roles of regulatory quality, rule of law, control of corruption and gender inequality on direct and indirect relationships. We use time lagged data from 1803 domestic front-line employees and 350 managers within MSEs in Morocco, Oman, Jordan and Palestine. We found support for both direct and indirect relationships, in addition to support for mirror and substitute moderation hypotheses. We highlight theory and practice implications.

view paper (if available)