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2025 AOM Annual Meeting

OB

Session: 25827: New Directions in Trust Research

11649: Beyond Emotional Intelligence: Leveraging Emotion AI for Real-Time Justice in Organizations (session 25827)

Monday, July 28, 2025
10:15 - 11:45 CEST (GMT+2)
Location: Bella Center: Hall B- B4-m8
Session Type: Paper Session
Orientation: Practice,Research
Shareable link: https://cdmcd.co/vaAm5Z
Designated as a “Best Paper” by OB
view abridged “best paper” (if available)

This study advances a theoretical framework for integrating Emotion AI into organizational justice to enhance real-time perceptions of fairness. By analyzing the core components of justice—distributive, procedural, interactional, informational, and contributive—we explore how Emotion AI can be integrated into work practices to help managers recognize employee emotional responses and take corrective actions before negative long-term perceptions of workplace justice develops. We argue that the incorporation of real-time emotional data offers a significant improvement over traditional retrospective methods, providing immediate insights into employees' emotional states and allowing organizations to respond swiftly to fairness concerns. Emotion AI introduces new mechanisms for justice adaptation, enabling managers to make real-time adjustments to decisions and processes, improving both fairness perceptions and organizational trust. Additionally, we explore the ethical challenges and technological constraints related to Emotion AI's use, offering practical guidelines to ensure its responsible implementation. In doing so, this paper contributes to the evolving discourse on the intersection of technology and fairness in organizational settings, proposing Emotion AI as a tool for fostering more empathetic and responsive justice practices.

view paper (if available)