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2025 AOM Annual Meeting

HCM

Session: 25465: Better Together: The Power of Interprofessional Collaboration and Teams in Health Care

13918: The Dynamic and Multisource Nature of Support for Frontline-Led Innovation Teams (session 25465)

Monday, July 28, 2025

10:15 - 11:45 CEST (GMT+2)

Location: Bella Center: Hall D- D3-m8

Session Type: Paper Session
Orientation: Practice,Research
Shareable link: https://cdmcd.co/LE95aA

Author(s)

PS

Patricia Satterstrom

New York U., United States
OJ

Olivia Jung

U. of California, Los Angeles, United States
FD

Fletcher Dementyev

Columbia University in the City of New York
MD

Maura Danehey

New York University, United States
SS

Sara Singer

Stanford U., United States

HCM Division Best Theory-to-Practice Paper

This 24-month ethnographic study examined the type and nature of support provided to six frontline-led innovation teams. Analyzing 86 interviews with 35 team members and 17 supporters, we propose a comprehensive framework of dynamic and multisource support. We categorized support into six streams: Transmit Core Knowledge and Skills, Nurture Dynamic Teams and Relationships, Foster a Holistic View of Innovation Work, Scaffold Project Progress, Push Forward Project Work, and Provide Mentoring and Facilitate Reflection. Innovation teams received support in response to barriers, such as limited innovation experience, relationships, contextual awareness, fresh perspectives, that were present at the outset or apparent as teams’ work progressed. Our findings challenge the notion of “one-size-fits-all” support, emphasizing the value of adaptive support instead. We also highlight the critical role of coaches and identify significant roles unexpectedly played by the funder, insurer, student fellows, and research-observers that provided instruction, resources, and encouragement.

view paper (if available)