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2025 AOM Annual Meeting

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Session: 25456: Speak Up or Stay Silent? The Emotional and Social Complexities of Voice

16431: Efficient Catalyst but Restrictive Filter: The Effects of Voice Content Consistency on Decisions (session 25456)

Monday, July 28, 2025
12:00 - 13:30 CEST (GMT+2)
Location: Bella Center: Hall B- B3-m4
Session Type: Paper Session
Shareable link: https://cdmcd.co/ganJDa
Research has demonstrated that individuals’ voice can have a largely positive impact on managerial decision-making processes, but existing research overlooks the fact that leaders’ decisions often rely on the integrated consideration of advice from different employees. In this paper, we introduce a new concept of “voice content consistency” to examine the impact of team members’ voices on leaders’ decision-making. Drawing theory on information processing, we propose a dual-pathway model that elucidates both the positive and negative implications of voice content consistency on decision-making. Specifically, we suggest that voice content consistency increases decision speed by enhancing processing fluency. However, it may adversely affect decision quality by constraining cognitive flexibility. We further argue that leaders’ critical openness weakens the indirect effects of voice content consistency on both decision speed and quality. We investigated these dual impacts of voice content consistency through a field study involving 499 team members, 98 direct leaders, and 29 skip-level leaders, shedding light on how voice content consistency influences leaders’ information processing and subsequent decision-making.

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