23880: Exploring Service Supply Chain Resilience: A Workshop for Professionals and Researchers

Sunday, July 27, 2025

10:00 - 12:00 CEST (GMT+2)

Location: Bella Center: MR62/63

Session Type: PDW (workshop)
Orientation: Practice,International,Research
Shareable link: https://cdmcd.co/MK9mdg

Organizer(s)

OY

Oznur Yurt

The Open University, United Kingdom
JH

Juliana Hsuan

Copenhagen Business School, Denmark
MS

Metehan Feridun Sorkun

Izmir University of Economics, Turkey

Presenter(s)

WT

Wendy Tate

U. of Tennessee, United States
LE

Lisa Ellram

Miami U., United States
MS

Martin Spring, Lancaster University
�H

Árni Halldórsson, Chalmers University of Technology

This workshop will explore strategies for enhancing resilience in service supply chains (SSCs). In dynamic markets shaped by disruptions such as pandemics, geopolitical instability, and climate crises, managing SSCs through service-specific strategies became a must. SSCs require robust frameworks to adapt accordingly. This workshop provides participants a collaborative platform to gain insights into SSC's resilience-enhancing practices, such as agility, digital integration, inter-organizational collaborations, service modularity, and collaborative skills development programs, supported by pre-workshop activities (e.g. reflections from participants) and interactive sessions. The workshop emphasizes innovative and interactive learning approaches, including scenario-based activities and pre-conference preparations. Key takeaways include actionable strategies for mitigating risks, enhancing adaptability, and leveraging emerging technologies for resilient supply chain management in the context of service.