11698: Harnessing AI in Organizations: A Human-Centered Perspective

The main purpose of this panel symposium is to engage a group of researchers and practitioners who are passionate and experienced in researching AI in organizational settings and applying AI in the real world. We will provide a platform for a moderated and interactive discussion on the successful integration and application of AI technology from a human-centered perspective. Specifically, the panelists will discuss key (1) individual-level factors (e.g., trust in AI, AI aversion), (2) group-level dynamics (e.g., technology frames—a group's shared beliefs/knowledge of the technology—which can influence collective responses to AI tools, human-AI collaboration), (3) the organizational-level factors (e.g., leadership’s role, organization’s cultural readiness for AI), (4) contextual factors (e.g., national culture), and the (5) broader implications for the organizational outcomes. The panelists will not only discuss research insights but also explore opportunities for future research for advancing a human-centered perspective in harnessing AI within organizations. We aim to foster a rich, interdisciplinary dialogue by featuring perspectives from leading academics and industry practitioners. This unique blend will bridge academic research with real-world applications, generating innovative insights into the human factors that shape AI integration and application in organizations.