15416: Intersectionality and Emotional Labor: Differences in Expectations for Emotional Labor

Saturday, July 26, 2025

14:30 - 15:30 CEST (GMT+2)

Location: Bella Center: Hub (Purple) Poster 102

Session Type: Poster
Orientation: Research,Diversity
Shareable link: https://cdmcd.co/d6nRnB

Author(s)

NT

Nicolina Leeann Taylor

University of Wyoming, United States
KW

Kelly Pledger Weeks

Rhodes College, United States
MB

Myrtle P. Bell

The University of Texas at Arlington, United States
AT

Austin Taylor

University of Wyoming, United States

Emotional labor (EL), the regulation of emotion at work, is exhausting. This exhaustion is distributed unequally, with Black employees routinely performing more EL than white employees. Black women specifically seem to engage in the most EL. This study examines how EL expectations differ for Black women and how participant demographics drive these differences. Findings suggest a nuanced picture where identity alignment and awareness or perpetuation of stereotypes may be driving differences in expectations of emotional expression and EL.

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